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Investigates financial crime alerts, conducts fraud investigations, reviews KYB checks, and mentors junior analysts to protect fintech customers.
Manages customer support team and operations at an AI company, overseeing support quality, team performance, and customer satisfaction.
Manages customer relationships and ensures enterprise client success and retention at a fraud prevention/commerce platform.
Manages telecommunications customer operations including order management, troubleshooting, billing issues, and project coordination for enterprise telco clients.
Senior customer support agent for luxury beauty brand handling inquiries, orders, returns, and customer communications via email, chat, and social media.
Senior Customer Support Specialist handles escalated technical support tickets and assists customer support representatives with complex product issues on HighLevel's AI-powered platform.