Manages customer relationships and satisfaction for natural stone products, handling onboarding, issue resolution, and retention strategies across multiple communication channels.

Manages customer retention, success, and growth for Gaggle's enterprise customer base across North Carolina.

Manages customer relationships and ensures client success with SaaS platform features for network, voice, and IT security solutions.

Manages customer relationships from onboarding through expansion, ensuring satisfaction and identifying growth opportunities.

Provide customer service, investigate complex issues, and develop solutions for FreshBooks customers.

Manages customer relationships and success outcomes for EMEA-based clients, ensuring satisfaction and retention through proactive support and strategic account management.

Bilingual case manager providing care coordination and support to Medicaid/Medicare patients, managing cases and patient interactions in Spanish and English.

Provides customer support and territory management for a medical diagnostics company, serving healthcare professionals and patients across a regional area.

Manages customer relationships and ensures success for enterprise privacy compliance software clients.

Manages customer relationships and ensures success for clients using Bloomreach's AI-powered personalization platform.

Conduct virtual client consultations, assess needs, provide solution knowledge, and maintain relationships through periodic check-ins.

Guides clients through post-sale onboarding for company incorporations, managing KYC documentation, vendor coordination, and compliance across multiple jurisdictions.

Lead and coach a German customer support team while handling 50% hands-on support work across email, chat, and voice channels, monitoring KPIs and quality metrics.

Respond to customer inquiries via email, chat, or phone, solve problems using SOPs, maintain CRM records, and escalate complex cases while providing excellent communication.

Monitor and audit customer support agent performance, identify service gaps, and deliver actionable feedback to improve service quality and compliance.

Handle inbound customer support tickets, live chat, and phone calls in English and French while becoming a platform expert for print-on-demand customers.

Manage ~100 SMB customer accounts, onboard customers, drive product adoption, and leverage AI tools to optimize customer health and lifetime value.

Manages customer support operations, handles 1st and 2nd level tickets, designs processes and systems to scale support, and turns customer feedback into product and business insights.

Provides technical support to nonprofit lenders via Zoom and email, troubleshoots software issues, and performs QA testing for a lending platform.

Manage client relationships and retention for real estate agents, proactively monitoring campaign performance and coordinating with internal teams to ensure client success.